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Enjoy seamless digital banking with Cresta Bank. Transfer funds, pay bills, and more.

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24/7 Digital Banking - Access your accounts anytime, anywhere with our secure mobile platform.

Frequently Asked Questions

FAQ

Common Questions

Find answers to the most frequently asked questions about our digital banking services. Can't find what you're looking for?

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How do I log in to my online banking account?

To access your account, click the "Login" button on our website or open our mobile app. Enter your registered email address and password. For added security, you may be asked to verify your identity via OTP (One-Time Password) sent to your registered email or phone.

How secure is my money with Cresta Bank?

Your security is our top priority. We use 256-bit SSL encryption for all transactions, two-factor authentication (2FA) for account access, real-time fraud monitoring, and instant transaction alerts. Your deposits are also protected by FDIC insurance up to $250,000.

How do I transfer money to another account?

Simply log in to your account, navigate to "Transfers", select the source account, enter the recipient's account details or select from saved beneficiaries, enter the amount, and confirm with OTP verification. Internal transfers are instant, while external transfers may take 1-3 business days.

What bills can I pay through Cresta Bank?

You can pay a wide range of bills including electricity, water, internet, phone bills, TV subscriptions, mobile airtime and data, and many more. We partner with major service providers across the country to ensure convenient bill payments.

How do virtual cards work?

Virtual cards are digital debit/credit cards that you can create instantly for online purchases. Each card has its own number, expiry date, and CVV. You can set spending limits, freeze/unfreeze cards, and create multiple cards for different purposes - all from your dashboard.

Are there any hidden fees?

No, we believe in transparent pricing. All our fees are clearly displayed before you confirm any transaction. There are no hidden charges, no monthly maintenance fees for basic accounts, and free internal transfers between Cresta Bank accounts.

What should I do if I forget my password?

Click on "Forgot Password" on the login page, enter your registered email address, and we'll send you a secure link to reset your password. For security reasons, password reset links expire after 24 hours. If you're still having trouble, contact our 24/7 support team.

How do I report unauthorized transactions?

If you notice any unauthorized activity, immediately: 1) Freeze your cards from the dashboard, 2) Contact our 24/7 support at , 3) File a dispute through the app or website. We take fraud seriously and will investigate all reports promptly.

Still Have Questions?

Our support team is available 24/7 to help you with any questions or concerns.

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Cresta Bank